Description
Multiple SQL injection vulnerabilities in index.pl in Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3 allow remote attackers to execute arbitrary SQL commands and bypass authentication via the (1) user parameter in the Login action, and remote authenticated users via the (2) TicketID and (3) ArticleID parameters of the AgentTicketPlain action.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 3.1 | otrs | 1.3.2p01-6 | DSA-973-1 |
Public exploits
Exploit or proof-of-concept code for this vulnerability is publicly available, which lowers the bar for attackers. Treat it as a reason to patch sooner.
Exploit-DB 2
- OTRS 2.0 - Login Function 'User' SQL Injection EDB-26550 · webapps · Nov 22, 2005 · verified
- OTRS 2.0 - AgentTicketPlain Action Multiple SQL Injections EDB-26551 · webapps · Nov 22, 2005 · verified
Sources: PoC-in-GitHub, Metasploit Framework, Exploit-DB — updated daily. Only links are listed; no exploit code is hosted here.
Advisories 1
- DSA-973-1 otrs - several Debian Security (DSA / DLA) · Mar 9, 2026
References
- 21065 vdb-entry
- 18887 third-party-advisory
- 20051122 OTRS 1.x/2.x Multiple Security Issues mailing-list
- http://moritz-naumann.com/adv/0007/otrsmulti/0007.txt
- http://otrs.org/advisory/OSA-2005-01-en/
- 20051122 OTRS 1.x/2.x Multiple Security Issues mailing-list
- ADV-2005-2535 vdb-entry
- DSA-973 vendor-advisory
- 18101 third-party-advisory
- 21064 vdb-entry
- otrs-login-sql-injection(23352) vdb-entry
- SUSE-SR:2005:030 vendor-advisory
- otrs-agentticketplain-sql-injection(23354) vdb-entry
- 1015262 vdb-entry
- 17685 third-party-advisory
- 15537 vdb-entry