Description
Multiple cross-site scripting (XSS) vulnerabilities in index.pl in Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3 allow remote authenticated users to inject arbitrary web script or HTML via (1) hex-encoded values in the QueueID parameter and (2) Action parameters.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 3.1 | otrs | 1.3.2p01-6 | DSA-973-1 |
Public exploits
Exploit or proof-of-concept code for this vulnerability is publicly available, which lowers the bar for attackers. Treat it as a reason to patch sooner.
Exploit-DB 1
- OTRS 2.0 - 'index.pl' Multiple Cross-Site Scripting Vulnerabilities EDB-26552 · webapps · Nov 22, 2005 · verified
Sources: PoC-in-GitHub, Metasploit Framework, Exploit-DB — updated daily. Only links are listed; no exploit code is hosted here.
Advisories 1
- DSA-973-1 otrs - several Debian Security (DSA / DLA) · Mar 9, 2026
References
- 18887 third-party-advisory
- 20051122 OTRS 1.x/2.x Multiple Security Issues mailing-list
- 21067 vdb-entry
- http://moritz-naumann.com/adv/0007/otrsmulti/0007.txt
- http://otrs.org/advisory/OSA-2005-01-en/
- 20051122 OTRS 1.x/2.x Multiple Security Issues mailing-list
- ADV-2005-2535 vdb-entry
- otrs-queue-selection-xss(23356) vdb-entry
- DSA-973 vendor-advisory
- 18101 third-party-advisory
- otrs-index-xss(23359) vdb-entry
- SUSE-SR:2005:030 vendor-advisory
- 1015262 vdb-entry
- 17685 third-party-advisory
- 15537 vdb-entry