Description
Cross-site scripting (XSS) vulnerability in index.pl in Open Ticket Request System (OTRS) 2.0.x allows remote attackers to inject arbitrary web script or HTML via the Subaction parameter in an AgentTicketMailbox Action. NOTE: DEBIAN:DSA-1299 originally used this identifier for an ipsec-tools issue, but the proper identifier for the ipsec-tools issue is CVE-2007-1841.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 2.1.1-1 | — |
| Debian 4.0 | otrs2 | 2.0.4p01-17 | DSA-1298-1 |
Public exploits
Exploit or proof-of-concept code for this vulnerability is publicly available, which lowers the bar for attackers. Treat it as a reason to patch sooner.
Exploit-DB 1
- OTRS 2.0.4 - index.pl Cross-Site Scripting EDB-29962 · webapps · May 7, 2007 · verified
Sources: PoC-in-GitHub, Metasploit Framework, Exploit-DB — updated daily. Only links are listed; no exploit code is hosted here.
Advisories 1
- DSA-1298-1 otrs2 Debian Security (DSA / DLA) · Mar 9, 2026
References
- ADV-2007-1698 vdb-entry
- http://www.virtuax.be/?page=library&id=35&type=Exploits
- 20070611 Re: [SECURITY] [DSA 1299-1] New ipsec-tools packages fix denial ofservice mailing-list
- otrs-indexpl-xss(34164) vdb-entry
- 23862 vdb-entry
- 25205 third-party-advisory
- 35822 vdb-entry
- DSA-1298 vendor-advisory
- 2668 third-party-advisory
- SUSE-SR:2007:013 vendor-advisory
- 20070507 OTRS <= 2.0.x XSS/XSRF mailing-list
- 25787 third-party-advisory
- 25419 third-party-advisory
- 35821 vdb-entry