Description
Multiple SQL injection vulnerabilities in Kernel/System/Ticket.pm in OTRS-Core in Open Ticket Request System (OTRS) 2.1.x before 2.1.9, 2.2.x before 2.2.9, 2.3.x before 2.3.5, and 2.4.x before 2.4.7 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 2.4.7-1 | — |
| Debian 5.0 | otrs2 | 2.2.7-2lenny3 | DSA-1993-1 |
Advisories 1
- DSA-1993-1 otrs2 - SQL injection Debian Security (DSA / DLA) · Mar 9, 2026
References
- http://www.otrs.org/news/2010/otrs_2-4-7/
- 38507 third-party-advisory
- http://otrs.org/releases/2.4.7/
- 38146 vdb-entry
- http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?view=log
- http://otrs.org/advisory/OSA-2010-01-en/
- SUSE-SR:2010:014 vendor-advisory
- 62181 vdb-entry
- 38544 third-party-advisory