Description
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.1.7+dfsg1-4 | — |
| Debian 6.0 | otrs2 | 2.4.9+dfsg1-3+squeeze3 | DSA-2536-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Tumbleweed | otrs | 3.3.14-37.1 | openSUSE-SU-2024:10073-1 |
Public exploits
Exploit or proof-of-concept code for this vulnerability is publicly available, which lowers the bar for attackers. Treat it as a reason to patch sooner.
Exploit-DB 1
- OTRS Open Technology Real Services 3.1.4 - Persistent Cross-Site Scripting EDB-20359 · webapps · Aug 8, 2012 · verified
Sources: PoC-in-GitHub, Metasploit Framework, Exploit-DB — updated daily. Only links are listed; no exploit code is hosted here.
Advisories 2
- DSA-2536-1 otrs2 - cross-site scripting Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2024:10073-1 otrs-3.3.16-37.1 on GA media SUSE / openSUSE Security Updates · May 7, 2025
References
- openSUSE-SU-2012:1105 vendor-advisory
- http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01/
- VU#582879 third-party-advisory
- 50513 third-party-advisory
- DSA-2536 vendor-advisory