Description
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.1.7+dfsg1-5 | — |
| Debian 6.0 | otrs2 | 2.4.9+dfsg1-3+squeeze3 | DSA-2536-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Tumbleweed | otrs | 3.3.14-37.1 | openSUSE-SU-2024:10073-1 |
Public exploits
Exploit or proof-of-concept code for this vulnerability is publicly available, which lowers the bar for attackers. Treat it as a reason to patch sooner.
Exploit-DB 2
- OTRS 3.1 - Persistent Cross-Site Scripting EDB-22070 · webapps · Oct 18, 2012 · verified
- OTRS Open Technology Real Services 3.1.8/3.1.9 - Cross-Site Scripting EDB-20959 · webapps · Aug 31, 2012
Sources: PoC-in-GitHub, Metasploit Framework, Exploit-DB — updated daily. Only links are listed; no exploit code is hosted here.
Advisories 2
- DSA-2536-1 otrs2 - cross-site scripting Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2024:10073-1 otrs-3.3.16-37.1 on GA media SUSE / openSUSE Security Updates · May 7, 2025
References
- http://znuny.com/en/#%21/advisory/ZSA-2012-02
- 50615 third-party-advisory
- http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02/
- VU#511404 third-party-advisory