Description
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.2.7-1 | — |
| Debian 7 | otrs2 | 3.1.7+dfsg1-8+deb7u1 | DSA-2696-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Tumbleweed | otrs | 3.3.14-37.1 | openSUSE-SU-2024:10073-1 |
Advisories 2
- DSA-2696-1 otrs2 - privilege escalation Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2024:10073-1 otrs-3.3.16-37.1 on GA media SUSE / openSUSE Security Updates · May 7, 2025