Description
Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.2.9-1 | — |
| Debian 7 | otrs2 | 3.1.7+dfsg1-8+deb7u3 | DSA-2733-1 |
| Debian 6.0 | otrs2 | 2.4.9+dfsg1-3+squeeze4 | DSA-2733-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Tumbleweed | otrs | 3.3.14-37.1 | openSUSE-SU-2024:10073-1 |
Advisories 2
- DSA-2733-1 otrs2 - SQL injection Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2024:10073-1 otrs-3.3.16-37.1 on GA media SUSE / openSUSE Security Updates · May 7, 2025