Description
SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.3.4-1 | — |
| Debian 7 | otrs2 | 3.1.7+dfsg1-8+deb7u4 | DSA-2867-1 |
| Debian 6.0 | otrs2 | 2.4.9+dfsg1-3+squeeze5 | DSA-2867-1 |
Advisories 1
- DSA-2867-1 otrs2 - several Debian Security (DSA / DLA) · Mar 9, 2026
References
- https://github.com/OTRS/otrs/commit/0680603a07b8dc37c2ddca6ff14e0236babefc82
- 65241 vdb-entry
- [oss-security] 20140129 Re: CVE Request: otrs: CSRF issue in customer web interface mailing-list
- https://www.otrs.com/security-advisory-2014-02-sql-injection-issue
- https://github.com/OTRS/otrs/commit/c4ec9205bde9c49770ddad94c1a980c006164949
- 102661 vdb-entry
- https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
- 56655 third-party-advisory
- https://github.com/OTRS/otrs/commit/2997b36a7c84e933c4b025930cabe93efc4d261d
- 56644 third-party-advisory
- DSA-2867 vendor-advisory