Description
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15, and 3.3.x before 3.3.5 allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.3.5-1 | — |
| Debian 7 | otrs2 | 3.3.18-1~deb7u1 | DLA-1119-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Tumbleweed | otrs | 3.3.14-37.1 | openSUSE-SU-2024:10073-1 |
Public exploits
Exploit or proof-of-concept code for this vulnerability is publicly available, which lowers the bar for attackers. Treat it as a reason to patch sooner.
Third-party code, not reviewed by us. Public PoCs are sometimes fake or contain malware. Read the code first and run it only in an isolated lab, against systems you are authorised to test.
Exploit-DB 1
- OTRS < 3.1.x / < 3.2.x / < 3.3.x - Persistent Cross-Site Scripting EDB-36842 · webapps · Apr 27, 2015
Sources: PoC-in-GitHub, Metasploit Framework, Exploit-DB — updated daily. Only links are listed; no exploit code is hosted here.
Advisories 2
- DLA-1119-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2024:10073-1 otrs-3.3.16-37.1 on GA media SUSE / openSUSE Security Updates · May 7, 2025
References
- 36842 exploit
- 65844 vdb-entry
- 57018 third-party-advisory
- https://www.otrs.com/security-advisory-2014-03-xss-issue
- http://packetstormsecurity.com/files/131654/OTRS-3.x-Cross-Site-Scripting.html
- openSUSE-SU-2014:0360 vendor-advisory
- http://adamziaja.com/poc/201401-xss-otrs.html
- 103781 vdb-entry