Description
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.21, 3.2.x before 3.2.16, and 3.3.x before 3.3.6 allows remote authenticated users to inject arbitrary web script or HTML via vectors related to dynamic fields.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.3.6-1 | — |
| Debian 7 | otrs2 | 3.3.18-1~deb7u1 | DLA-1119-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Tumbleweed | otrs | 3.3.14-37.1 | openSUSE-SU-2024:10073-1 |
Advisories 2
- DLA-1119-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2024:10073-1 otrs-3.3.16-37.1 on GA media SUSE / openSUSE Security Updates · May 7, 2025
References
- 57616 third-party-advisory
- https://www.otrs.com/security-advisory-2014-04-xss-issue
- openSUSE-SU-2014:0561 vendor-advisory