Description
The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 3.3.9-3 | — |
| Debian 7 | otrs2 | 3.1.7+dfsg1-8+deb7u5 | DSA-3124-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Tumbleweed | otrs | 3.3.14-37.1 | openSUSE-SU-2024:10073-1 |
Advisories 2
- DSA-3124-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2024:10073-1 otrs-3.3.16-37.1 on GA media SUSE / openSUSE Security Updates · May 7, 2025
References
- 62188 third-party-advisory
- http://advisories.mageia.org/MGASA-2015-0031.html
- https://www.otrs.com/security-advisory-2014-06-incomplete-access-control/
- 59875 third-party-advisory
- 62662 third-party-advisory
- MDVSA-2015:043 vendor-advisory