Description
In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 4.0.7-2 | — |
| Debian 7 | otrs2 | 3.3.18-1~deb7u2 | DLA-1212-1 |
Advisories 1
- DLA-1212-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026