Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 22.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 20.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
SUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| SUSE Package Hub 15 SP2 | otrs | 6.0.29-bp152.2.5.4 | openSUSE-SU-2020:1509-1, openSUSE-SU-2020:1475-1 |
| SUSE Package Hub 15 SP1 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:1475-1, openSUSE-SU-2020:0551-1 |
| SUSE Package Hub 15 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:0551-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Leap 15.2 | otrs | 6.0.29-bp152.2.5.4 | openSUSE-SU-2020:1475-1 |
| openSUSE Leap 15.1 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:1475-1, openSUSE-SU-2020:0551-1 |
Advisories 4
- openSUSE-SU-2020:1509-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- openSUSE-SU-2020:0551-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- openSUSE-SU-2020:1475-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- WID-SEC-2023-2227 OTRS: Mehrere Schwachstellen BSI CERT-Bund (WID) · Aug 30, 2023
References
- https://www.otrs.com/category/release-and-security-notes-en/
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/
- openSUSE-SU-2020:0551 vendor-advisory
- openSUSE-SU-2020:1475 vendor-advisory
- openSUSE-SU-2020:1509 vendor-advisory