Description
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 6.0.18-1 | — |
| Debian 8 | otrs2 | 3.3.18-1+deb8u9 | DLA-1774-1 |
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
SUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| SUSE Package Hub 15 SP2 | otrs | 6.0.29-bp152.2.5.4 | openSUSE-SU-2020:1509-1, openSUSE-SU-2020:1475-1 |
| SUSE Package Hub 15 SP1 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:1475-1, openSUSE-SU-2020:0551-1 |
| SUSE Package Hub 15 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:0551-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Leap 15.2 | otrs | 6.0.29-bp152.2.5.4 | openSUSE-SU-2020:1475-1 |
| openSUSE Leap 15.1 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:1475-1, openSUSE-SU-2020:0551-1 |
Advisories 4
- DLA-1774-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2020:1509-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- openSUSE-SU-2020:0551-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- openSUSE-SU-2020:1475-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026