Description
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | OTRS | 8.0.x – ≤ 8.0.9 | — |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 22.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 20.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |