Description
The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | OTRS | 7.0.x – < 7.0.47, 8.0.x – < 8.0.37 | 7.0.47 |
| OTRS | ((OTRS)) Community Edition | 6.0.x – ≤ 6.0.34 | — |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 26.10 | znuny | No fix yet | — |
| Ubuntu 26.04 LTS | znuny | No fix yet | — |
| Ubuntu 25.10 | znuny | No fix yet | — |
| Ubuntu 24.04 LTS | znuny | No fix yet | — |
| Ubuntu 22.04 LTS | otrs2 | No fix yet | — |
Show 3 more (older releases, extended support, other products)Fewer releases
| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 20.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
Advisories 1
- WID-SEC-2023-2662 OTRS: Schwachstelle ermöglicht Offenlegung von Informationen BSI CERT-Bund (WID) · Oct 16, 2023