Description
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | OTRS | 7.0.x – < 7.0.47, 8.0.x – < 8.0.37 | 7.0.47 |
| OTRS | ((OTRS)) Community Edition | 6.0.x – ≤ 6.0.34 | — |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 26.10 | znuny | No fix yet | — |
| Ubuntu 26.04 LTS | znuny | No fix yet | — |
| Ubuntu 25.10 | znuny | No fix yet | — |
| Ubuntu 24.04 LTS | znuny | No fix yet | — |
| Ubuntu 22.04 LTS | otrs2 | No fix yet | — |
Show 3 more (older releases, extended support, other products)Fewer releases
| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 20.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
Advisories 1
- WID-SEC-2023-2654 OTRS: Mehrere Schwachstellen BSI CERT-Bund (WID) · Oct 15, 2023