Description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | OTRS | 8.0.x, 2023.x, 2024.x – ≤ 2024.4.x | — |
Advisories 1
- WID-SEC-2024-1611 OTRS: Mehrere Schwachstellen BSI CERT-Bund (WID) · Jul 14, 2024