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Critical · 9.8 Known exploited Scanner template CVE-2024-28986 EUVD-2024-26048GHSA-g536-h677-2w32

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Published Aug 13, 2024 · Updated Oct 21, 2025 · Assigned by SolarWinds

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.

While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.  

However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Affected products

VendorProductAffectedFixed
SolarWinds Web Help Desk previous versions – ≤ 12.8.3 —

Automated scanner template

A ready-made Nuclei template detects this vulnerability automatically. Vulnerabilities with public scanner templates are typically probed across the internet soon after the template appears — exposed systems should be patched first.

Source: projectdiscovery/nuclei-templates (MIT) — updated daily. Only links are listed.

Advisories 1

References