Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | OTRS | 8.0.x, 2023.x, 2024.x – ≤ 2024.4.x | — |
Advisories 1
- WID-SEC-2024-1611 OTRS: Mehrere Schwachstellen BSI CERT-Bund (WID) · Jul 14, 2024