Description
A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | OTRS | 7.0.x, 8.0.x, 2023.x, 2024.x, 2025.x – ≤ 2025.5.x | — |
Advisories 1
- WID-SEC-2025-1545 OTRS: Schwachstelle ermöglicht Offenlegung von Informationen BSI CERT-Bund (WID) · Jul 14, 2025