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OpenAdvisories
Medium · 5.3 CVE-2025-48474 EUVD-2025-16392

FreeScout Vulnerable to Insufficient Authorization

Published May 29, 2025 · Updated May 29, 2025 · Assigned by GitHub_M

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Affected products

VendorProductAffectedFixed
freescout-help-desk freescout < 1.8.180 —

References