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OpenAdvisories
High · 7.1 CVE-2026-103985 EUVD-2026-118381

FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save

Published Nov 6, 2026 · Updated Nov 6, 2026 · Assigned by GitHub_M

Description

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

Affected products

VendorProductAffectedFixed
freescout-help-desk freescout < 1.8.231 —

References