Description
RT's automatic link creation for URLs in HTML ticket content does
not HTML-escape the URL it places in the link. A URL crafted to
break out of the link's address can add a script that runs when the
ticket history is displayed, with no further action by the viewer.
Anyone who can add HTML content to a ticket can plant it. That
includes an unauthenticated sender of HTML email to any queue that
grants CreateTicket or ReplyToTicket to Everyone, which is routine
for a queue that accepts mail from the public. The script runs in
the session of any user who views the ticket, and can act in RT
with that user's authority.
This issue was fixed in version 5.0.11 and 6.0.4
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| Best Practical Solutions | Request Tracker | 5.0.0 – < 5.0.11, 6.0.0 – < 6.0.4 | 5.0.11 |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 14 | request-tracker5 | No fix yet | — |
| Debian 13 | request-tracker5 | No fix yet | — |
| Debian 12 | request-tracker5 | No fix yet | — |
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 26.10 | request-tracker5 | No fix yet | — |
Show 3 more (older releases, extended support, other products)Fewer releases
| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu Pro 26.04 LTS | request-tracker5 | No fix yet | — |
| Ubuntu Pro 24.04 LTS | request-tracker5 | No fix yet | — |
| Ubuntu Pro 22.04 LTS | request-tracker5 | No fix yet | — |
References
- https://cert.pl/en/posts/2026/10/CVE-2026-105454 third-party-advisory
- https://requesttracker.com/request-tracker/ product