Description
Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| faveosuite | faveo-helpdesk | ≤ 2.0.3 | — |
References
- https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor third-party-advisory
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374 technical-description
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350 technical-description
- VulnCheck Advisory: Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint third-party-advisory