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OpenAdvisories
Medium · 5.9 CVE-2026-40592 EUVD-2026-24189

FreeScout's cross-user undo reply allows mailbox peers to recall another agent's outbound reply

Published Apr 21, 2026 · Updated Apr 21, 2026 · Assigned by GitHub_M

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.

Affected products

VendorProductAffectedFixed
freescout-help-desk freescout < 1.8.214 —

References