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OpenAdvisories
High · 7.1 CVE-2026-41906 EUVD-2026-28409

FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass

Published May 7, 2026 · Updated May 8, 2026 · Assigned by GitHub_M

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.

Affected products

VendorProductAffectedFixed
freescout-help-desk freescout < 1.8.214 —

References