Description
RT is an open source, enterprise-grade issue and ticket tracking system. Versions prior to 5.0.10, 6.0.0 and above, prior to 6.0.3 contain an information disclosure and privilege escalation vulnerability in the REST 2.0 API. A privileged (non-administrative) user can obtain authentication credentials belonging to other users — including users with administrative privileges — and use those credentials to read data as those users via RT's feed endpoints. The same request that exposes the credentials also rotates them, invalidating previously-distributed feed URLs across the instance. This issue has been fixed in versions 5.0.10 and 6.0.3.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| bestpractical | rt | < 5.0.10, >= 6.0.0, < 6.0.3 | — |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 14 | request-tracker5 | 5.0.10+dfsg-1 | — |
| Debian 13 | request-tracker5 | 5.0.7+dfsg-4+deb13u3 | — |
| Debian 12 | request-tracker4 | 4.4.6+dfsg-1.1+deb12u4 | — |
| Debian 12 | request-tracker5 | 5.0.3+dfsg-3~deb12u6 | — |
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 26.04 LTS | request-tracker4 | No fix yet | — |
| Ubuntu 25.10 | request-tracker4 +1 | No fix yet | — |
| Ubuntu 24.04 LTS | request-tracker4 | No fix yet | — |
| Ubuntu 22.04 LTS | request-tracker4 | No fix yet | — |
| Ubuntu 20.04 LTS | request-tracker4 | No fix yet | — |
Show 5 more (older releases, extended support, other products)Fewer releases
| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 16.04 LTS | request-tracker4 | No fix yet | — |
| Ubuntu Pro 26.04 LTS | request-tracker5 | 5.0.7+dfsg-6ubuntu0.1~esm1 | — |
| Ubuntu Pro 24.04 LTS | request-tracker5 | 5.0.5+dfsg-2ubuntu0.1~esm2 | — |
| Ubuntu Pro 22.04 LTS | request-tracker5 | 5.0.1+dfsg-1ubuntu1+esm2 | — |
| Ubuntu Pro 18.04 LTS | request-tracker4 | No fix yet | — |