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OpenAdvisories
Medium · 5.3 CVE-2026-4654 EUVD-2026-20127GHSA-57c8-xjxf-cqc2

Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter

Published Apr 8, 2026 · Updated Apr 8, 2026 · Assigned by Wordfence

Description

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

Affected products

VendorProductAffectedFixed
awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin ≤ 6.3.7 —

References