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OpenAdvisories
Low · 2.3 CVE-2026-63204 EUVD-2026-87269

Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets

Published Sep 25, 2026 · Updated Sep 25, 2026 · Assigned by GitHub_M

Description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.

Affected products

VendorProductAffectedFixed
zammad zammad < 7.1.2 —

Advisories 1

References