Summary
It was discovered that Request Tracker was susceptible to timing
attacks. An attacker could possibly use this issue to access sensitive
information. This issue only affected Ubuntu 22.04 LTS. (CVE-2021-38562)
It was discovered that Request Tracker was susceptible to cross-site
scripting attacks when malicious attachments were supplied. An attacker
could possibly use this issue to execute arbitrary code. This issue
only affected Ubuntu 22.04 LTS. (CVE-2022-25802)
It was discovered that Request Tracker would incorrectly redirect users
in certain instances. An attacker could possibly use this issue to
cause a denial of service. This issue only affected Ubuntu 22.04 LTS.
(CVE-2022-25803)
Tom Wolters discovered that Request Tracker could leak information when
malicious email headers were supplied. An attacker could possibly
use this issue to access sensitive information. This issue only
affected Ubuntu 22.04 LTS. (CVE-2023-41259, CVE-2023-41260)
It was discovered that Request Tracker could leak information through
its transaction search. An attacker with access to the transaction
query builder of Request Tracker could possibly use this issue to
access sensitive information. This issue only affected Ubuntu 22.04
LTS. (CVE-2023-45024)
It was discovered that Request Tracker erroneously stored ticket
information in a web browser's cache. An attacker with direct access to
a system could possibly use this issue to access sensitive information.
This issue only affected Ubuntu 22.04 LTS and Ubuntu 24.04 LTS.
(CVE-2024-3262)
It was discovered that Request Tracker made use of an obsolete
cryptographic algorithm for emails sent with S/MIME encryption. An
attacker could possibly use this issue to access sensitive information.
(CVE-2025-2545)
It was discovered that Request Tracker was susceptible to cross-site
scripting attacks when malicious parameters were included in a search
URL. An attacker could possibly use this issue to execute arbitrary
code. (CVE-2025-30087)
It was discovered that Request Tracker was susceptible to cross-site
scripting attacks when malicious permalinks or assets were provided.
An attacker could possibly use this issue to execute arbitrary code.
(CVE-2025-31500, CVE-2025-31501)
Fixed packages 2
| Release | Package | Fixed in |
|---|---|---|
| Ubuntu · Pro 22.04 LTS Pro:22.04:LTS | request-tracker5 | 5.0.1+dfsg-1ubuntu1+esm1 |
| Ubuntu · Pro 24.04 LTS Pro:24.04:LTS | request-tracker5 | 5.0.5+dfsg-2ubuntu0.1~esm1 |
Vulnerabilities 11
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High 7.5
Best Practical Request Tracker (RT) 5 before 5.0.5 allows Information Disclosure via a transaction search in the transa…
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High 7.2
Best Practical RT (Request Tracker) 4.4 through 4.4.7 and 5.0 through 5.0.7 allows XSS via injection of crafted paramet…
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High 7.2
Best Practical RT (Request Tracker) 5.0 through 5.0.7 allows XSS via JavaScript injection in an Asset name.
-
High 7.2
Best Practical RT (Request Tracker) 5.0 through 5.0.7 allows XSS via JavaScript injection in an RT permalink.
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Medium 5.5
Information exposure vulnerability in Request Tracker (RT)
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application st…
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Low 2.3
Deprecated 3DES cryptographic algorithm used by Request Tracker in emails encrypted with S/MIME
Vulnerability in Best Practical Solutions, LLC's Request Tracker prior to v5.0.8, where the Triple DES (3DES) cryptographic algorithm is used to protect emails sent with S/MIME encryption. Triple DES is considered obsolete and insecure due to its susceptibili…
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Unscored —
Best Practical Request Tracker (RT) 4.2 before 4.2.17, 4.4 before 4.4.5, and 5.0 before 5.0.2 allows sensitive informat…
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Unscored —
Best Practical Request Tracker (RT) before 4.4.6 and 5.x before 5.0.3 allows XSS via a crafted content type for an atta…
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Unscored —
Best Practical Request Tracker (RT) before 5.0.3 has an Open Redirect via a ticket search.
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Unscored —
Best Practical Request Tracker (RT) before 4.4.7 and 5.x before 5.0.5 allows Information Disclosure via fake or spoofed…
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Unscored —
Best Practical Request Tracker (RT) before 4.4.7 and 5.x before 5.0.5 allows Information Exposure in responses to mail-…
References
-
report
https://ubuntu.com/security/CVE-2021-38562
-
report
https://ubuntu.com/security/CVE-2022-25802
-
report
https://ubuntu.com/security/CVE-2022-25803
-
report
https://ubuntu.com/security/CVE-2023-41259
-
report
https://ubuntu.com/security/CVE-2023-41260
-
report
https://ubuntu.com/security/CVE-2023-45024
-
report
https://ubuntu.com/security/CVE-2024-3262
-
report
https://ubuntu.com/security/CVE-2025-2545
-
report
https://ubuntu.com/security/CVE-2025-30087
-
report
https://ubuntu.com/security/CVE-2025-31500
-
report
https://ubuntu.com/security/CVE-2025-31501