Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 6.0.24-1 | — |
| Debian 10 | otrs2 | 6.0.16-2+deb10u1 | DLA-3551-1 |
| Debian 8 | otrs2 | 3.3.18-1+deb8u12 | DLA-2053-1 |
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
SUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| SUSE Package Hub 15 SP2 | otrs | 6.0.29-bp152.2.5.4 | openSUSE-SU-2020:1509-1, openSUSE-SU-2020:1475-1 |
| SUSE Package Hub 15 SP1 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:1475-1, openSUSE-SU-2020:0551-1 |
| SUSE Package Hub 15 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:0551-1 |
openSUSE
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| openSUSE Leap 15.2 | otrs | 6.0.29-bp152.2.5.4 | openSUSE-SU-2020:1475-1 |
| openSUSE Leap 15.1 | otrs | 5.0.42-bp151.3.3.1 | openSUSE-SU-2020:1475-1, openSUSE-SU-2020:0551-1 |
Advisories 6
- DLA-3551-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- DLA-2053-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- openSUSE-SU-2020:1509-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- openSUSE-SU-2020:0551-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- openSUSE-SU-2020:1475-1 Recommended update for otrs SUSE / openSUSE Security Updates · Feb 4, 2026
- WID-SEC-2023-2225 OTRS: Mehrere Schwachstellen BSI CERT-Bund (WID) · Aug 30, 2023
References
- https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/
- [debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security update mailing-list
- openSUSE-SU-2020:0551 vendor-advisory
- openSUSE-SU-2020:1475 vendor-advisory
- openSUSE-SU-2020:1509 vendor-advisory
- [debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update mailing-list