Description
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | ((OTRS)) Community Edition | 6.0.x version 6.0.24 and prior versions | — |
| OTRS | OTRS | 7.0.x version 7.0.13 and prior versions | — |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 6.0.25-1 | — |
| Debian 10 | otrs2 | 6.0.16-2+deb10u1 | DLA-3551-1 |
| Debian 8 | otrs2 | 3.3.18-1+deb8u13 | DLA-2079-1 |
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
Advisories 3
- DLA-3551-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- DLA-2079-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- WID-SEC-2023-2224 OTRS: Mehrere Schwachstellen BSI CERT-Bund (WID) · Aug 30, 2023