Description
When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | ((OTRS)) Community Edition | 6.0.x <= 6.0.27, 5.0.x <= 5.0.42 | — |
| OTRS | OTRS | 7.0.x <= 7.0.16 | — |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | 6.0.28-1 | — |
| Debian 10 | otrs2 | 6.0.16-2+deb10u1 | DLA-3551-1 |
| Debian 8 | otrs2 | 3.3.18-1+deb8u15 | DLA-2198-1 |
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 20.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
Advisories 3
- DLA-3551-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- DLA-2198-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- WID-SEC-2023-2222 OTRS: Schwachstelle ermöglicht Offenlegung von Informationen BSI CERT-Bund (WID) · Aug 30, 2023