Description
Specially crafted string in OTRS system configuration can allow the execution of any system command.
Affected products
| Vendor | Product | Affected | Fixed |
|---|---|---|---|
| OTRS | OTRS | 8.0.x – ≤ 8.0.19, 7.0.x – ≤ 7.0.32 | — |
| OTRS | SystemMonitoring | 7.0.x – ≤ 7.0.18, 8.0.x – ≤ 8.0.8, 6.0.1 – < 6.0.x* | 6.0.x* |
| OTRS | OTRSSTORM | 7.0.x – ≤ 7.0.27, 8.0.x – ≤ 8.0.11, 6.0.1 – < 6.0.x* | 6.0.x* |
| OTRS | ((OTRS)) Community Edition | 6.0.1 – < 6.0.x* | 6.0.x* |
Fixed in Linux distributions
Distributions backport fixes, so the version that fixes this vulnerability differs per release — upgrade to at least the version shown. From the distributions' security trackers and advisories.
Debian
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Debian 11 | otrs2 | No fix yet | — |
| Debian 10 | otrs2 | 6.0.16-2+deb10u1 | DLA-3551-1 |
Ubuntu
Security tracker ↗| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 26.10 | znuny | No fix yet | — |
| Ubuntu 26.04 LTS | znuny | No fix yet | — |
| Ubuntu 25.10 | znuny | No fix yet | — |
| Ubuntu 24.04 LTS | znuny | No fix yet | — |
| Ubuntu 22.04 LTS | otrs2 | No fix yet | — |
Show 3 more (older releases, extended support, other products)Fewer releases
| Release | Package | Fixed in | Advisory |
|---|---|---|---|
| Ubuntu 20.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 18.04 LTS | otrs2 | No fix yet | — |
| Ubuntu 16.04 LTS | otrs2 | No fix yet | — |
Advisories 2
- DLA-3551-1 otrs2 - security update Debian Security (DSA / DLA) · Mar 9, 2026
- WID-SEC-2022-0691 OTRS: Mehrere Schwachstellen BSI CERT-Bund (WID) · Aug 30, 2023