Vendor
freescout-help-desk
91 known vulnerabilities.
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Medium 6.5
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabl…
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Medium 5.4
FreeScout: Conversation Merge Cross-Mailbox Authorization Bypass
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.227, the conversation_merge action records a failed authorization check for the target conversation in response['msg'] and then clears that value inside the source-conversation loop. An aut…
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Medium 5.3CVE-2026-62850 Scanner template
FreeScout: Administrative tools.php endpoint is accessible to low-privileged users, enabling filesystem enumeration and unthrottled brute-force of application secrets
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrative tools.php maintenance endpoint is reachable without an appropriate authentication or access-control boundary. Response differences for attacker-controlled path value…
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Medium 6.5
FreeScout: Missing Authorization and Exposure of Sensitive Information to an Unauthorized Actor and Authorization Bypass Through User-Controlled Key
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted aut…
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Medium 4.4
FreeScout: Path Traversal in App Logs Viewer Exposes Arbitrary Local Files
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrator-only App Logs viewer accepts Laravel-encrypted folder and file parameters whose constructed path is checked only as a raw string. An administrator who also knows the …
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Medium 4.3
FreeScout: Cross-mailbox conversation existence / internal-id disclosure via the search-by-number (`#`) shortcut (missing mailbox authorization)
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search…
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Medium 6.1
FreeScout: Stored HTML Injection in Administrator Alert Emails via Spoofed CF-Connecting-IP Header
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.235, when APP_CLOUDFLARE_IS_USED is enabled, FreeScout trusts an unvalidated CF-Connecting-IP header during failed login attempts and stores the spoofed value in the activity log. LogsMonit…
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Medium 5.3
FreeScout has unrestricted file upload without rate limiting that leads to resource exhaustion (DoS)
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the FreeScout helpdesk application does not enforce rate limiting on the file upload endpoint. Any user can flood the server with upload requests, lea…
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Medium 4.9
FreeScout has Arbitrary File Read in App Logs Viewer via Forged Encrypted Path
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. FreeScout's `Manage -> Logs -> App Logs` feature uses the bundled `rap2hpoutre/laravel-log-viewer` override to decrypt a user-supplied file identifier and then pass the resolve…
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Medium 4.6
FreeScout vulnerable to prototype pollution in getQueryParam
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. A Prototype Pollution condition in the `getQueryParam` function `/public/js/main.js` and was addressed in version 1.8.139 by blocking URL query keys matching the pattern `__pro…
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Medium 6.5
FreeScout Vulnerable to Unauthenticated Thread Read-Status Manipulation and Conversation Enumeration via Open Tracking Endpoint
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and threa…
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Medium 5.3
FreeScout: User Account Enumeration via Password Reset Response Differentiation
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.219, the password reset endpoint returns visually distinct responses depending on whether the submitted email address belongs to an existing user account, allowing…
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Medium 4.3
FreeScout: Thread Edit Authorization Bypass via Missing Mailbox Check
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, while investigating the ThreadPolicy::delete issue reported previously, the same missing mailbox membership check was found in the sibling ThreadPolicy::edit …
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Medium 4.3
FreeScout: Thread Deletion Bypasses Mailbox Access Revocation
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox …
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Medium 5.4
FreeScout IDOR Vulnerability: PERM_EDIT_USERS allows modifying any user's notification subscriptions (incomplete fix of CVE-2025-48472)
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, a user holding the PERM_EDIT_USERS permission (intended for general user-profile editing) can read and modify the notification subscriptions of any ot…
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Medium 5.4
FreeScout's Mailbox OAuth disconnect uses a state-changing GET and is CSRFable
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the mailbox OAuth disconnect action is implemented as `GET /mailbox/oauth-disconnect/{id}/{in_out}/{provider}`. It removes stored OAuth metadata from the mailbox and then …
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Medium 4.3
FreeScout allows non-folder conversation queries to disclose assigned-only hidden conversations
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the assigned-only restriction is applied to direct conversation view and folder queries, but not to non-folder query builders. Global search and the AJAX filter path still…
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Medium 5.9
FreeScout's cross-user undo reply allows mailbox peers to recall another agent's outbound reply
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current u…
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Medium 4.3
FreeScout's Customer AJAX Create Modifies Hidden Existing Customer
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the Change Customer modal exposes a “Create a new customer” flow via POST /customers/ajax with action=create. Under limited visibility, the endpoint drops unique-email val…
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Medium 5.7
FreeScout's Missing Authorization in load_customer_info Allows Any Authenticated User to Access Full Customer PII
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker…
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Medium 5.8
FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored …
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Medium 4.1
FreeScout vulnerable to SSRF via IMAP/SMTP Connection Test Endpoints
FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a Server-Side Request Forgery (SSRF) vulnerability in the IMAP/SMTP connection test functionality of FreeScout's `MailboxesController`. Three AJAX actions `fetch_test…
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Medium 6.1
FreeScout has Stored XSS / CSS Injection via linkify() — Unescaped URL in Anchor href
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's linkify() function in app/Misc/Helper.php converts plain-text URLs in email bodies into HTML anchor tags without escaping double-quote characters (") in the UR…
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Medium 6.9CVE-2026-35584 Public exploit
FreeScout has an Unauthenticated IDOR in Open Tracking Endpoint Allows Cross-Conversation Thread Manipulation and Enumeration
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, the endpoint GET /thread/read/{conversation_id}/{thread_id} does not require authentication and does not validate whether the given thread_id belongs to the g…
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Medium 5.4
FreeScout: Host Header Injection Leading to External Resource Loading and Open Redirect in FreeScout
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.211, host header manipulation in FreeScout version (http://localhost:8080/system/status) allows an attacker to inject an arbitrary domain into generated ab…
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Medium 6.9
FreeScout: SSRF protection bypass via broken CIDR check in checkIpByMask()
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.211, checkIpByMask() in app/Misc/Helper.php checks whether the input IP contains a / character. Plain IP addresses never contain /, so the function always …
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Medium 4.6
FreeScout Vulnerable to Stored XSS
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, deleting the file .htaccess allows an attacker to upload an HTML file containing malicious JavaScript code to the server, which can result in a Cross-Site Scripting (XSS) …
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Medium 5.1
FreeScout has Race Condition When Deleting Users
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.181, when an administrative account is a deleting a user, there is the the possibility of a race condition occurring. This issue has been patched in version 1.8.181.
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Medium 4.6
FreeScout Vulnerable to Stored XSS
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.181, the system's incorrect validation of last_name and first_name during profile data updates allows for the injection of arbitrary JavaScript code, which will be executed in …
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Medium 4.6
FreeScout Vulnerable to Stored XSS
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to insufficient data validation and sanitization during data reception. This issue has been patched…
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Medium 6.0
FreeScout Vulnerable to Stored XSS
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, when creating a translation of a phrase that appears in a flash-message after a completed action, it is possible to inject a payload to exploit XSS vulnerability. This iss…
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Medium 6.1
FreeScout Vulnerable to Stored XSS
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the cross-site scripiting (XSS) vulnerability is caused by the lack of input validation and sanitization in both \Session::flash and __, allowing user input to be executed…
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Medium 6.1
FreeScout Vulnerable to Stored XSS
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data when an authenticated user update…
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Medium 4.6
FreeScout Vulnerable to Stored XSS
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data in the conversation POST data bod…
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Medium 6.3
FreeScout Stored XSS leads to CSRF
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data during mail signature sanitizatio…
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Medium 5.3
FreeScout Has Business Logic Errors
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, there is a mass assignment vulnerability. The Customer object is updated using the fill() method, which processes fields such as channel and channel_id. However, the fill(…
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Medium 6.1
FreeScout Has Business Logic Errors
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, an attacker with an unactivated email invitation containing invite_hash, can exploit this vulnerability to self-activate their account, despite it being blocked or deleted…
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Medium 5.3
FreeScout Vulnerable to Insufficient Authorization
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who …
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Medium 5.3
FreeScout Vulnerable to Insufficient Authorization
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversa…
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Medium 5.3
FreeScout Vulnerable to Insufficient Authorization
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can vie…