92 results · Feed
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Low 3.5
Unautorized access to the calendar appointments
Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
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Low 3.5
Unautorized listing of the customer user emails
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
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Medium 5.2
Support Bundle includes S/Mime and PGP keys
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x versi…
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High 7.5
XSS in the ticket overview screens
There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any us…
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Medium 6.5
Possible DoS attack using a special crafted URL in email body
DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.…
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Low 3.5
Agent is able to link customer's Config Items without permission
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
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Medium 5.7
Information exposure in PDF export
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
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Low 3.5
XSS in Survey Module
Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface (i.e. another agent who wants to make changes in the survey). This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x vers…
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Medium 4.3
Dynamic templates reveal sensitive data when OTRS tags are used
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior …
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Medium 5.3
Regular expression denial of service in jquery-validation
The jQuery Validation Plugin provides drop-in validation for your existing forms. It is published as an npm package "jquery-validation". jquery-validation before version 1.19.3 contains one or more regular expressions that are vulnerable to ReDoS (Regular Exp…
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Medium 4.1
Bypassing user account validation
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
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Low 3.5
Invalidating or changing user does not invalidate session
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OT…
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Medium 4.5
Information disclosure
When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: …
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High 7.3
Session / Password / Password token leak
An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This…
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Low 2.4
Information disclosure in support bundle files
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
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Low 3.5
Autocomplete in the form login screens
In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0…
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Medium 4.6
Possible XSS in Customer user address book
Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.2…
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Medium 6.5
Information Disclosure
It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versio…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through …
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Medium 4.3
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search re…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as …
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Medium 5.4
External Interface does not invalidate session
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
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Low 3.5
Possible to send drafted messages as wrong agent
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: …
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Low 2.0
Improper handling of uploaded inline images
Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edi…
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Low 3.5
Spoofing of From field in several screens
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and …
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Low 3.5
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through …
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Medium 5.3
Denial of service
Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG…
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Low 2.7
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could b…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.1…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.1…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17,…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.…
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Medium 6.1
XSS in jQuery as used in Drupal, Backdrop CMS, and other products
jQuery before 3.4.0, as used in Drupal, Backdrop CMS, and other products, mishandles jQuery.extend(true, {}, ...) because of Object.prototype pollution. If an unsanitized source object contained an enumerable __proto__ property, it could extend the native Obj…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlev…
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Unscored —
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4…
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Unscored —
Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an authentic…
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Unscored —
Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.